In cases of exchange or refund, contact the WhatsApp number ( 00966125785690). Exchanging within 7 days from the date of receiving the order. Refunding within 7 days from the date of receiving the order.

Exchange: contact us via WhatsApp application within 7 days from the date of order receipt, provided that the product is in its original condition.

(The outer cover of the product must not be opened), in this case the customer bears the full shipping cost (30 Saudi riyal).

Shipping and Delivery:

We look forward to serving you in a manner that meets your expectations for this service. Therefore, we request that you provide us with a clear address to ensure prompt delivery. The address must include the building, villa, or apartment number, as well as the street name and city. You must also include a phone number and the name of the person in question. Before placing your order, you must carefully review the product specifications and agree to abide by the website's terms of use.

We ship orders via our "Home Delivery" service daily, excluding Fridays, official holidays, and special occasions. Delivery takes 3 to 5 working days from the order confirmation date. The "Home Delivery" service is a "door-to-door" service in most cases. However, we apologize for not implementing this service in some cases due to limited availability of the delivery company in some remote areas and unclear addresses.

Refund: contact us via WhatsApp application within 7 days from the date of order received, provided that the product is in its original condition.

(The outer cover of the product must not be opened), in this case the customer bears the full shipping cost (20 Saudi riyal), that is deducted during refund.

In the event that an error occurs by the store in one of the products, such as receiving a different perfume, damaged or defective, the customer will be compensated and his problem will be resolved as soon as possible, provided that:

Please contact us via WhatsApp application within 7 days from the date of order receipt. Provide us with a clear video or a photo for the defective product to be submitted to the store management, to approve compensation.

The store has the right to cancel the order and refund the full amount that is paid by the customer in case that the required product is not available or in case that there is a technical error.

In case that the customer wants to return products for any reason (and the outer cover of the product is opened), the return request will be rejected, as the product is not in its original condition. Note that this Match store policy is consistent with Ministry of Commerce Policy in the field of perfumes and cosmetics.

Match is keen on the satisfaction of our customers to go through an integrated purchasing experience, so the process of returning the product will be considered and the relevant department will check the order and approve it, provided that 25% of the total order's cost will be deducted.

We guarantee the quality of our products and prioritize customer satisfaction. Refunds under the applicable warranty (e.g., Gold/Platinum) are permitted only once per customer during their lifetime, regardless of the number of orders placed.

The process of returning the perfumes takes from (3 to 8 days) by the shipping company.

The process of refunding back takes from (7 to 14 days).